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CUSTOMER SERVICE

If you do not understand something, please contact us.

We will try to answer all your questions.

1. DEFINITIONS
The terms used in the Regulations mean:

1.1. Customer – a natural person, legal person or organizational unit that is not a legal person, the specific provisions of which grant legal capacity, which places an Order within the Store

1.2. Brand owner – owner of the Berry Furs brand;

1.3. Civil Code – the Act of 23 April 1964 (Journal of Laws No. 16, item 93, as amended);

1.4. Regulations – these Regulations for the provision of electronic services as part of the berryfine.eu online store

1.5. Online Store (Store) – a website available at www.berryfine.eu, through which the Customer may, in particular, place Orders;

1.6. Goods – products presented in the Online Store;

1.7. Sales contract – a contract for the sale of Goods within the meaning of the Civil Code, concluded between the entity running the online store and the Customer, concluded using the Store’s website;

1.8. Act on special conditions of consumer sales – the Act of 27 July 2002 on special conditions of consumer sales and amending the Civil Code (Journal of Laws No. 141, item 1176, as amended);

1.9. Act on the provision of electronic services – the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204 as amended);

1.10. Order – Customer’s declaration of will, aimed directly at the conclusion of the Sales Agreement, specifying in particular the type and quantity of the Goods.

2. GENERAL PROVISIONS
2.1. These Regulations define the rules for using the online store available at www.berryfine.eu

2.2. These Regulations are the regulations referred to in Art. 8 of the Act on the provision of electronic services.

2.3. The online store at www.berryfine.eu is run by the owner of the Berry Furs brand: Berry Furs Izabela Wilczyńska, Tłokinia Wielka 1, 62-860 Opatówek, NIP 968 009 74 85, REGON 300966207

2.4. These Regulations define in particular:

a) rules for registering and using the account as part of the online store;

b) terms and conditions for making electronic reservations of products available as part of the online store;

c) the terms and conditions for submitting Orders by electronic means as part of the online store;

d) rules for concluding Sales Agreements with the use of services provided as part of the Online Store.

2.5. In order to use the online store, the customer should obtain access to a computer station or terminal device with Internet access.

2.6. Customers can access these Regulations at any time via the link found on the home page of the store www.berryfine.eu and download it and print it out.

2.7. Information about the Goods provided on the Store’s websites, in particular their descriptions, technical and performance parameters and prices, constitute an invitation to conclude a contract, within the meaning of art. 71 of the Civil Code.

3. RULES OF USING THE ONLINE STORE
3.1. The buyer has the option to register in the store or purchase as a guest.

3.2. Registration takes place by completing and accepting the registration form, available on one of the Store’s websites.

3.3. The condition for registration is to agree to the content of the Regulations and to provide personal data marked as mandatory.

3.4. The owner of the brand may deprive the Customer of the right to use the Online Store, as well as limit his access to some or all of the Online Store’s resources, with immediate effect, in the event of a breach by the Customer of the Regulations, and in particular when the Customer:

a) during registration in the online store, he provided untrue, inaccurate or out-of-date data, misleading or infringing the rights of third parties,

b) has infringed the personal rights of third parties via the online store, in particular the personal rights of other customers of the online store,

c) engage in other behaviors that will be considered by the Brand Owner to be inconsistent with applicable law or general principles of using the Internet or harming the good name of the Brand Owner.
3.5. A person who has been deprived of the right to use the online store may not re-register without the prior consent of the Brand Owner.

3.6. In order to ensure the security of the transmission of messages and data in connection with the services provided on the Website, the Online Store takes technical and organizational measures appropriate to the degree of threat to the security of the services provided, in particular measures to prevent the acquisition and modification of personal data sent on the Internet by unauthorized persons.

3.7. The customer is obliged in particular to:

a) not to provide or transmit content prohibited by law, e.g. content that promotes violence, is defamatory or violates personal rights and other rights of third parties,

b) use the Online Store in a way that does not interfere with its functioning, in particular through the use of specific software or devices,

c) not taking actions such as: sending or posting unsolicited commercial information (SPAM) as part of the Online Store,

d) use the Online Store in a way that is not inconvenient for other customers and for the Brand Owner,

e) to use any content contained in the Online Store only for personal use,

f) use the Online Store in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the Regulations, as well as the general principles of using the Internet.

4. PROCEDURE FOR CONCLUDING A CONTRACT OF SALE
4.1. In order to conclude a Sales Agreement via the Online Store, go to the website www.berryfine.eu, select the product, taking further technical steps based on the messages displayed to the Customer and information available on the website.

4.2. The selection of the ordered Goods by the Customer is made by adding them to the basket.

4.3. When placing an Order – until the “Order” button is pressed – the Customer may modify the entered data and the selection of the Goods. For this purpose, the Customer should follow the messages displayed and the information available on the website.

4.4. After the Customer using the Online Store provides all the necessary data, a summary of the placed Order will be displayed. The summary of the placed Order will contain information on:

a) the subject of the contract,

b) unit and total price of ordered products or services, including delivery costs and additional costs (if any),

c) selected payment method,

d) the chosen method of delivery,

e) delivery time.

4.5. In order to send an Order, it is necessary to accept the content of the Regulations, provide personal data marked as mandatory and press the “Buy and pay” button.

4.6. Sending the Order by the Customer is a declaration of will to conclude a Sales Agreement with the Brand Owner, in accordance with the Regulations.

4.7. After placing the Order, the Customer receives an e-mail containing the final confirmation of all essential elements of the Order.

4.8. The contract is considered concluded at the moment the Customer receives the e-mail referred to above.

4.9. The sales contract is concluded in Polish, with the content in accordance with the Regulations.

5. DELIVERY
5.1. The delivery of the Goods is limited to the territory of the Republic of Poland and takes place at the address indicated by the Customer when placing the Order. To order a foreign customer, please contact us by e-mail, telephone or send a message on social networks.

5.2. Delivery of the ordered Goods takes place by the shipping method selected by the Customer. Delivery costs will be indicated at the time of placing the Order.

5.3. The term of the Order is 1-2 business days from the date of sending the Order by the Customer.

Consolidation, security, disclosure and confirmation to the Customer of the essential provisions of the Contract for the sale of Goods takes place by sending the Customer to the e-mail address provided and by attaching a printout of the confirmation, Order specification and invoice to the shipment containing the Goods.

6. PRICES AND PAYMENT METHODS
6.1. The prices of the Goods are given in Polish zlotys and include all components, including VAT (with the amount of the rate), customs duties and all other components.

6.2. The customer has the option to pay the price:

a) by transfer to the bank account number: 67 8404 0006 2104 9488 4961 0001

b) payment via the PayU system

c) cash on delivery from the courier.

7. AUTHORIZATION TO WITHDRAW FROM THE AGREEMENT
7.1. The customer who is a consumer within the meaning of art. 22 [1] of the Civil Code, has the right to withdraw from a distance contract without giving any reason, by submitting a relevant written statement within 7 days and sending it to the Brand Owner’s address provided in these Regulations, under the provisions of the law.

7.2. The 7-day period is counted from the day on which the Goods were delivered.

7.3. The right to withdraw from the contract by the consumer is excluded in the case of:

exceeding the 7-day deadline for returning the Goods;
returning the Goods without the original tags and labels or the original packaging (accessories);
returning the Goods with traces of use;
sending the Goods back by cash on delivery;
7.4. In the event of withdrawal from a distance contract, the contract is considered void. What the parties testified is returned unchanged. The return should be made immediately, not later than within 7 days. The purchased goods should be returned to the following address:

Berry Furs, Tłokinia Wielka 1, 62-860 Opatówek, phone no. 609 713 157.

The customer is obliged to attach the data for the refund (bank account number, name and surname) and the name of the returned goods to the shipment with the return.

7.5. The Goods returned by the Customer should not bear any traces of use, should remain in their original packaging, additionally packed in an appropriate manner, ensuring no damage to the parcel during transport.

7.6. The cost of returning the goods is borne by the customer.

8. COMPLAINTS ABOUT GOODS
8.1. The owner of the brand as the seller is liable to the customer who is a consumer within the meaning of art. 22 [1] of the Civil Code, for non-compliance with the Agreement for the sale of the Goods purchased by this consumer, to the extent specified in the Act on specific terms of consumer sales.

8.2. Complaints arising from the violation of the Customer’s rights guaranteed by law or under these Regulations should be sent to the address kontakt@berryfine.eu. The brand owner undertakes to consider each complaint within 14 days, and if it was not possible, to inform the customer within this period when the complaint will be considered.

9. COMPLAINTS CONCERNING THE PROVISION OF ELECTRONIC SERVICES
9.1. The owner of the brand takes steps to ensure that the Store operates properly, to the extent that results from the current technical knowledge and undertakes to remove any irregularities reported by customers within a reasonable time.

9.2. The Customer is obliged to immediately notify the Brand Owner of any irregularities or interruptions in the functioning of the Online Store website.

9.3. Irregularities related to the functioning of the Store may be reported by the Customer by e-mail to the address kontakt@berryfine.eu or by using the contact form.

9.4. In the complaint, the Customer should provide his name and surname, correspondence address, type and date of irregularities related to the functioning of the Store.

9.5. The brand owner undertakes to consider each complaint within 14 days, and if it was not possible, to inform the customer within this period when the complaint will be considered.

10. PERSONAL DATA
10.1. The Seller processes the Data for the purposes of:

execution of Orders,
sending the newsletter,
considering complaints,
answering Users’ questions

11. SECURITY
11.1. Despite all efforts of the Seller to ensure safe use of the Store and secure the Store with an SSL certificate, the Seller informs when using the Store that there is, as when using any other websites, a risk of access by third parties.

12. FINAL PROVISIONS
12.1. Settlement of any disputes arising between the Brand Owner and the Customer who is a consumer within the meaning of Art. 22 [1] of the Civil Code, is subject to the competent courts in accordance with the relevant provisions of the Code of Civil Procedure.

12.2. Settlement of any disputes arising between the Brand Owner and the Customer who is not a consumer within the meaning of Art. 22 [1] of the Civil Code of the Civil Code, is subject to the court having jurisdiction over the seat of the Brand Owner.

12.3. In matters not covered by these Regulations, the provisions of the Civil Code, the provisions of the Act on the provision of electronic services and other relevant provisions of Polish law shall apply.

13. SPECIMEN FORM OF WITHDRAWAL FROM THE CONTRACT
Model withdrawal form
(this form should be completed and returned only if you wish to withdraw from the contract)

BERRY FURS, TŁOKINIA WIELKA 1, 62-860 OPATÓWEK
berryfine.eu
kontakt@berryfine.eu

– I / We (*) hereby inform (*) about my / our withdrawal from the contract of sale of the following items (*) contract for the supply of the following items (*) contract for specific work consisting in the performance of the following items (*) / for the provision of the following service (*)
– Date of conclusion of the contract (*) / receipt (*)
– Name and surname of the consumer (s)
– Address of the consumer (s)
– Signature of the consumer (s) (only if the form is sent in paper version)
– Date
(*) Delete as appropriate.